Warehouse Receiving

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Resolve On Hold

Book condition guide

LIKE NEWVERY GOODON HOLD
SellableFBMFBMNot FBM
Cover & bindingClean, intact; spine intact, no creases/cracks; tight binding; no missing pagesIntact, securely attached; spine readable, not broken; secure binding; no missing pagesTorn/detached cover; broken spine; loose or falling-out pages; missing pages
PhysicalNo shelf wear, creases, bends or corner damage; no warping, water, mold, odorMinor shelf wear, light creases or corner bumps OK; no severe warping, water, mold, strong odorSevere damage; large tears/holes; severe warping; water damage; mold; musty/smoke/chemical odor
CleanlinessPages clean and crisp; no writing, stains or residueLight pencil/pen/highlighting OK; no stains or heavy discolorationHeavy writing; ink bleeding; stains, food, oil, grime; sticky residue or labels not removable
OverallAppears unread or barely used; comparable to newFully readable, structurally sound; minor cosmetic flaws onlyReadability/durability compromised; likely to cause complaints
Borderline or unclear → ON HOLD. On Hold books are segregated and must be resolved (Very Good or Damaged) within 14 days. Damaged books are segregated, labeled, and wait for instructions. Report recurring damage patterns promptly.

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